What are your store hours?

We’re typically available 9am-5pm (Central Standard Time) Monday thru Saturday. It is possible that we may be closed or out of the office, during our normal business hours. For a response please email us at .

Back Orders

All back orders remain on file and will be shipped upon availability.  Notify a sales representative if you do not wish to have back order items held.  All back ordered items are billed prior to shipment without notification.

Warranty

BBG4x4 warranties only products we manufacture to the original purchaser who owns the vehicle, which the product was originally installed.  Buffalo Bayou Garage offers no warranty on any manufactured parts that have been modified from their original design.  A copy of the original purchase receipt is required for any warranty issues.

Do you send out tracking numbers for every order?

We try our best to provide tracking for each order. We source orders from warehouses all over the country, and at times we are not provided with a tracking number up front. That being said we are typically able to get one when requested. If you have not received your item and have not received a tracking number please contact us at  and we will research the issue from our end.

How soon will my order ship?

Orders are typically processed the same day or the following business day depending on the time of the order and our order volume. Some of items are fulfilled by Amazon. If you are Amazon prime member, you can enjoy 2 days shipping.

Pricing Policy

Occasionally prices do change without notice, or we could have made a typographical error in the price or the description of the part. We reserve the right to cancel or refund orders in which a pricing or shipping error occurred.

 
Will I be charged on a return?

Yes. If you return a product due to no fault of BBG4x4 you will pay the return freight to us or our supplier. In addition, the original outgoing freight shipment cost to you will be non-refundable. If the item had FREE SHIPPING, please understand that BBG4x4 did pay to ship it to you, therefore, you will not be refunded the actual outgoing freight charge for that item. In this instance you would be refunded the original cost minus the outgoing freight/shipping cost.

 
How much lift can I expect from Ironman4X4 springs?

Ironman4x4 leaf springs lift vehicles around 50mm above new vehicle ride height.

Ironman4x4 coil springs lift vehicles around 40-50mm from new vehicle ride height.

Vehicles with independent suspension are limited to 35mm lift due to the geometry constraints inherent in this design of suspension.

What payment methods do you accept

Currently we accept only VISA, Mastercard, Paypal and Amazon Pay. 

I ordered from your website but the order coming from Amazon?

We use Amazon warehouse to store our products. Some items are fulfilled by Amazon and you can order from our website or direct at Amazon Website.