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Any products that have been purchased through BBG4x4 | Buffalo Bayou Garage, can ONLY be returned by the original purchaser. We will not accept direct returns from the seller’s customers.
All returns must be authorized by BBG4x4, and be granted an RMA # Prior to being shipped back. If an Item is received by our receiving department without an RMA # we will not be able to accept the return.
Returns for products purchased directly on our website, can be made if;
- Products arrive from BBG4x4 to the customer, either broken or damaged.
- Contents of the shipment arriving from BBG4x4 are incorrect.
- All Returned items must be packaged with all original contents and MUST BE UNINSTALLED AND IN NEW CONDITION.
All “Close-out” items are FINAL SALE, and may NOT be returned.
All Other Returns Must be in New, Uninstalled Condition, & Eligible for resale, and will be subject to a 20% Restocking Fee. Please note that the original shipping cost will not be refunded. If an item was purchased with Free Shipping, BBG4x4 still paid for shipping on that item, and that portion will not be refunded.
Items that are Damaged during an installation are NOT returnable, Professional Installation is Recommended. Likewise, if you install a damaged part, it is not returnable, and must be replaced under warranty if applicable.